“Recommended for anyone making a career in hospitality or wishing to take their employees to a higher level.” Hotel F&B Magazine
High Impact Hospitality Business Consulting
High Impact Hospitality’s Mission is to offer best-in-class organizational consulting, workshops, breakout sessions, keynote seminars, books, and other tools to organizations committed to the development of consistent, positive, exceptional, and profitable guest experiences.
Our programs are transformational in that they are designed – and have been proven to – impact, develop, and engage front-line employees and managers like never before.
Your organization faces unique and specific challenges that require customized and personalized solutions. Our process begins by listening and asking questions of owners and leaders that allow us to design finely-honed solutions to address your needs and ensure that your organization achieves its goals.
Often leaders and business owners simply need an outside party with expertise in driving customer engagement and creating relevant and unique customer experiences to evaluate their existing service offerings and provide actionable guidance. High Impact Hospitality programs have been proven to jumpstart significant improvements in employee engagement and customer service in as little as a half or full day. For example, we can help you to develop service value propositions; define mission-vision-values statements; perform on-site audits; lead brainstorming and strategic planning sessions; develop customized training and employee engagement tools; and create improved products or services to attract/retain guests
Extended Transformational Consulting
High Impact Hospitality offers extended consulting services to organizations that are committed to providing “world class” guest experiences across their organizations. Chase works closely with leadership at the strategic level and with management at the unit level to understand and transform macro- and micro-level dynamics. Chase works with senior management and ownership on strategic, operational, financial, location, concept, menu, and marketing issues.
Hospitality and Foodservice Opening and Turnaround Consulting Services
Chase LeBlanc brings extensive experience in the successful Openings and Turnarounds of Hospitality and Foodservice facilities.
Openings: From concept development to operational procedures to marketing and promotional plans to management and staff training, the High Impact Hospitality Openings Process will ensure that your new concept’s opening is highly successful.
Turnarounds: We partner with local, regional, and global hospitality, foodservice, and retail brands, and specialize in the ground-breaking diagnoses and turn-around of Operational and Financial performance issues. High Impact Hospitality utilizes a rigorous “Performance Forensics” Methodology to identify all of the Operational, Managerial, Financial, and Cultural issues that are negatively affecting your business and are preventing you from consistently driving new and repeat business, exceeding guest expectations, and making more money. Our “Performance Forensics” Methodology will pinpoint the facts, opportunities, and solutions that will help you to drive your top line, increase your bottom line, tighten your operations, better train your managers, and reduce turnover. Our in-depth, affordable, practical, and high-impact solutions can be followed by 3- and 6-month visits to ensure significant Operational, Managerial, Financial, and Cultural progress.
- Create High-Performance Operations – Our mission is to specifically identify the root causes throughout your operations, management, and culture that are preventing you from consistently driving new and repeat business, exceeding guest expectations, and making more money. Our “Performance Forensics” Methodology will pinpoint the facts, opportunities, and solutions that will help you to drive your top line, increase your bottom line, smooth out your operations, better train your managers, and reduce turnover.
- Develop Leadagers™: Managers who Lead and Leaders Who Manage – We believe that better managers — Leadagers™ – can do more with less while producing better results. The Leadagers™ hospitality industry organizational consulting services improve the skills of unit managers. And, improving the skills of unit managers is the quickest, least expensive way to improve the top line performance and the bottom line results of any foodservice business.
- Transform Organizational Cultures – We bring comprehensive and passionate experience to work with organizations on systemic, corporate culture improvement initiatives.
Call Chase LeBlanc today at 720-269-9537 to learn more about how you can
Outsmart, Outpace, Outperform, and Outshine Your Competition!